Customer Service Representative
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Take care of the day to day processes with the customer in order to achieve the highest possible levels of service to maintain our quality accreditations and maximize customer satisfaction.
Tasks & responsibilities:
Take care of the total order administration, in order to ensure correct and timely deliveries to the customer and to ensure correct pricing.
Order entry, rescheduling and expediting via internal systems.
Keep customer cross reference files up-to-date in line with agreed contracts and quotations.
Sample processing to optimize the opportunity of Murata’s products being included in new designs.
Process sample orders in a timely manner and actively support the sales team in term of sample follow up.
Have a good balance between meeting customer requirements and avoiding
slow moving and excessive stock.
Monitor local and consignment stock levels and take corrective actions with the sales team to minimize the slow-moving-, excessive-and obsolete stock levels.
Maintain accurate customer information, in order to have a clear record of customers’ specific requirements.
Quotation administration, prepare calculations, make quotations, maintain the price files and perform follow up activities.
Process quotations using the provided guidelines.
Actively support sales in term of quotation follow up, logistics/SCM issues and customer visits.
Join customer visits if necessary.
Facilitate the smooth communication and positive cooperation between CS and other Murata departments.
Follow processes in line with documented procedures within the job’s authorization levels.